Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.  

 *Note: All final sale, accessories, beauty + promotional items are final sale, no refunds/exchanges.

Returns and exchanges can be made within 21 days from the date your order is delivered.

If you would like to make an online return/exchange, please submit a return request as soon as possible.

Please ship back your garment + packing slip to the following address:

Paiya
5714 Kennett Pike
Suite I
Wilmington, DE 19807

If you are local to our flagship store, you may visit us in person ☺

If you have any other questions on returns, please email our customer service at info@shop-paiya.com for help. 

All product must be in new, unused condition with all the original Paiya tags attached. We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags.

If your tracking information shows that your package was delivered, but you have not received it, email us at info@shop-paiya.com

Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Orders will ship when all items are available. Don't love the item you pre-ordered? No worries, you can exchange it for another item or store credit.

We ship packages in the order they were received, Tuesday - Friday.

Hit us up fast. If the order hasn’t already been shipped, we can change the shipping address. Once the order has left our store we have limited to no ability to change the address. We will only offer a customer a refund once the order has been physically returned to the distribution center.

At this time, we are only shipping to customers who live within the United States.

At this time, Paiya is designed in Wilmington, DE, USA and produced in China.

Paiya was born because we saw a gap in the market for affordable, yet high quality active-wear. We are a woman owned, small business based out of our home town, Wilmington, DE. We strive to deliver top notch products at a price you can't resist.

We’re not sure either, but you can email us and we'll do our best to get their into the right size. Alternatively, give them a gift card and let them choose.